FAQ's

💥What Exactly is a Smash Room?

💥A SMASH ROOM, aka Rage/Wreck Room, is a safe, fun space where you gear up in full protective gear (goggles, a helmet with a face shield & ear protection, pant coveralls to go over your clothes, cut/puncture resistant gloves, & steel toe shoe covers to go over closed toe shoes) and SMASH stuff like glass, plates, & more — no cleanup, no judgment! 💥 Unlike “rage rooms,” we focus on the positive power of letting go — releasing stress, not feeding anger. That’s why we call it a Smash Room!
🛡️ Is a Smash Room Safe?

Smashing comes with risks — but we take safety seriously. 💪 You’ll be fully suited up in PPE (personal protective equipment), including: 👷 Goggles + helmet + face shield + ear protection 🧤 Cut/puncture resistant gloves 🦺 Pant coveralls (over your clothes - pants highly recommended - no dresses) 👟 Steel-toe shoe covers (over your required closed-toe shoes) 🚫 No Crocs, heels, loafers, sandals, or similar — safety first! Before your session, we’ll walk you through a quick safety briefing with all the do’s, don’ts, and pro tips. While we can’t guarantee 100% safety, we do everything possible to give you a clean, controlled space to smash safely. Waivers are required for everyone!!
🎯 Is There an Age Limit for the Smash Room?

Yes — Smashers must be 13+ to participate. 👤 Ages 13–17 must have: ✔️ A signed waiver ✔️ A parent/guardian/sponsor present (either smashing or chaperoning) 👶 We're actively working with counselors to create a safe, fun option for ages 8–12 — stay tuned for updates!
👟 What Should I Wear (or NOT Wear)?

Dress for sweat and smashing! You'll be moving, sweating, and breaking glass — so skip the sweaters and dress for action! 💪🔥 ✅ DO wear: Lightweight, breathable clothes Pants (for extra protection) CLOSED-TOE shoes (sneakers/boots ONLY) 🚫 DON’T wear: Crocs Heels (of any kind) Hey Dudes, loafers, or slip-ons Sandals or flip-flops (yes, even though they’re obviously not closed-toe — people still try! 😅) 🛡️ We provide and require full PPE: Goggles, helmet with face shield + ear protection, gloves, pant coveralls, and steel toe shoe covers.
📆 What’s Your Cancellation Policy?

✅ Cancel 24+ hours in advance? You’ll get a full refund — no fees! ⏰ Cancel within 24 hours? No refund, but you can reschedule for free or use the amount as a gift card. 🚫 Less than 24 hours’ notice? No refund if you cancel late, show up 15+ minutes late, or don’t show up at all. Thanks for understanding — this helps us stay on time for all our guests!
⏰ What If We Can’t Make It On Time?

We totally get it — life happens! But your time slot could be grabbed by a walk-in or another group looking for fun before or after the movies 🎬. Here’s the deal: Let us know 24+ hours in advance ➡️ Full refund 💸 Let us know as soon as possible ➡️ One free reschedule 🗓 No-shows or arriving 15+ minutes late ➡️ ❌ No refund Please give us a heads-up so we can help you get back on the schedule without stress!
👤 What Is a Chaperone for the Smash Room?

👀At Mental Maintenance, a Chaperone is a parent, guardian, or sponsor who supervises Smashers ages 13–17 during their session. They’re there for support and safety — not smashing. While they don’t participate in the destruction, chaperones often help by snapping photos, videos, and action shots to capture the fun! 👀 Think of them as the ultimate hype squad with a front-row seat!
📅 Do I Need to Book Ahead or Can I Walk In?

Booking online is highly recommended! It guarantees your time slot and gives us time to prep your your room before arrival with your requested extra items. 🚶‍♀️ Walk-ins are welcome, but not guaranteed — especially during parties or peak hours. 💻 Booking online saves time: ✅ Reserve your spot ✅ Pay in advance ✅ Sign required waivers before you arrive Feel free to stop by or check availability online at www.MentalMaintenanceLLC.com while on the way (just not while driving!). 🚗💨
✍️ Do I Need to Sign a Waiver?

Yes!!! Everyone must sign a waiver before suiting up for their Smash Session. 📲 Booking ahead? You'll get access to waivers online — signing in advance saves 6–7 minutes per person! ⏰ That’s why we ask all guests to arrive 15–20 minutes early. 👨‍👩‍👧‍👦 Ages 13–17? A parent or guardian must accompany them (as a participant or chaperone) and sign the waiver too.
🪪 Do I Need an ID?

Yes! A valid ID is required, especially if you’re under 18 or recently turned 18. And don’t forget to bring: ✔️ Your best attitude ✔️ The expectation to let go, de-stress, and have a blast! 💥😄
🚫 What If Someone in Our Group Has Been Drinking?

🚫 No alcohol or drugs allowed on-site. If anyone in your group smells strongly of alcohol or appears intoxicated or under the influence, they will be asked to reschedule — no rescheduling fee, but no exceptions. This is 100% about safety — for you, your group, our facility, and our team. We reserve the right to make that call at our discretion.
💸 How Much Does a Smash Room Session Cost?

A Smash Room session is $40 per person ➕ Plus tax ➕ A 6% booking fee (charged by our booking platform) 💥All the smashing, gear, and memories — totally worth it!💥